Cancellation, credit restoration and refunds differ
Cancelling a renewal
The monthly plan renews until cancelled. Cancelling stops the next renewal; the current paid allowance remains usable until its billing period ends, with no rollover. One-time packs do not renew. Cancellation is not, by itself, a return of money already paid.
- Occasional listening: 180 days from successful payment.
- A regular reading habit: Current paid billing period; no rollover.
Restoring conversion credits
Credits represent the character allowance for audio conversion. Restoring an allowance for work that was not delivered is a credit adjustment, not a refund to a bank or payment account. Any adjustment needs to be reflected in the job and credit history.
Refunding a payment
Request a refund within 7 days of payment if none of the allowance from that payment has been used. This applies to both one-time packs and paid subscription periods. Duplicate charges, billing errors and undelivered work are reviewed separately. Nothing here limits rights that apply by law.
Failed and uncertain audio jobs
Check the workspace for current speech-generation availability, and check a saved job before retrying: a failed segment and a segment with an unknown outcome are different. Successful segments are reused by a supported retry. An unknown outcome needs investigation before resubmission or a credit adjustment, to avoid duplicating work.
Changing the document text, voice or speed creates a new request. It should not be treated as a free correction of an identical failed request. See job-status help for guidance.
Record a question on the site
Use contact support to request a refund or report a charge. Include the order reference and reason, and the job reference if the issue concerns undelivered work. Do not include payment card information. Signed-in users can follow the request in support tickets.
A ticket creates a persistent on-site record. It does not send an email or guarantee a response time, approval or refund. If you cannot sign in, consult contact support for the current recovery limitations.
Prices, allowances and expiry
The pricing page lists each allowance, its expiry and whether it renews. A refund request does not stop future renewal; cancellation is a separate action.
Check pricing and purchase availability and the terms of service for the current status.